Miracall Solutions

Miracall Solutions helps companies build and maintain top-notch customer service departments

Miracall Solutions specializes in enhancing customer service departments to ensure top-quality interactions and optimize your Service Level Agreement (SLA). With over five years of industry experience, we offer a comprehensive range of services, including: Agent Training and Process Optimization: We develop Standard Operating Procedures (SOPs) to streamline customer interactions, boost efficiency, and ensure high-quality service. Our approach helps identify opportunities to reduce handle times while maintaining excellence, ultimately improving your SLA. (Optional) Live Agents: Our highly trained customer service agents, based in the US or offshore, handle a high volume of calls across various channels (phone, email, SMS, WhatsApp, chat, etc.). We offer services in English, Spanish, and Yiddish. Heimishe Local Agents located in Monsey NY to provide high and customer service to your clients Automated System: We provide a customized automated system that integrates with your existing software. Our system supports all communication channels and includes features for managing orders, rates, hours, schedules, and more

Samuel Hauer

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Sales rep